TERMS OF SERVICE & PRIVACY
Orders placed with Mint Lettering online or via email confirms acceptance of the following terms and conditions:
PAYMENTS & REFUNDS - Orders are confirmed once full payment (or non-refundable deposit if agreed) has been paid. If full payment has not been received by project completion date, Mint Lettering will withhold items until full payment has been made. Interest at the rate of 30% may be added to overdue accounts of more than 30 days from the invoice date. Refunds are not available on personalised items. Once a draft layout has been approved by the client and lettering has begun, no refunds will be issued. Website prices are subject to change without prior notice.
WORKSHOPS - Workshop tickets are non-refundable. In the unexpected event that a workshop needs to be cancelled by Mint Lettering, an alternative date will be shared. If the guest cannot make this date, a refund will be issued.
RUSH ORDERS - Rush orders for events (less than 2 weeks notice) are accepted. This may mean that special arrangements are made to accommodate the tight deadline. In such incidents, the full amount is due upfront and a rush fee of 30% may be added to the quote.
MATERIALS – Mint Lettering is happy to accept materials sent by the client. Please send 10% extra materials to allow for surface ink testing and any issues that may arise with the materials during lettering. Please ensure that all materials are sent to Mint Lettering via a tracked delivery service with appropriate insurance. Mint Lettering cannot accept responsibility for items that are lost during delivery.
DRAFT LAYOUTS – Mint Lettering will send draft layouts for the client to approve by email before work begins with ink on the final product. Wording will be written as provided. It is the responsibility of the client to check wording (names, spelling etc) are correct. If a re-write is required, additional charges apply at £5 per word, plus delivery.
DISCOUNTS – Special offers and discount codes must be used within the specified time frame and can be withdrawn at any time.
GIFT VOUCHERS – Workshop gift vouchers are valid for 12 months from date of purchase. They can be used towards a workshop of the client’s choosing. Gift vouchers are non-refundable and cannot be used towards other items.
MARKETING – Mint Lettering may take photos of events and items for marketing purposes. Every effort will be made to avoid the use of sensitive information such as full names and addresses and photos will be posted on social media after events. If you do not wish to have items shared for such purposes, please specify this when placing the order or email hello@mintlettering.com and wishes will be respected.
PRIVACY - Mint Lettering is committed to safeguarding and preserving the privacy of customers. Basic personal data is collected to provide the service booked. If requested, name and email addresses will be used to share future offers and similar products as well as share any changes to the business, website, services or goods and products. This information is not shared with third purposes and you can unsubscribe at any time via phone, email or on the website. UK tax law requires Mint Lettering to keep basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. This information is never shared with third parties. We do not store credit card details. Online orders are taken via Squarespace.com and payments are made via Stripe. Unfortunately, we cannot be responsible for any illegal breaches that may occur on these websites.
THIRD PARTY LINKS - On occasion Mint Lettering may include links to third parties. We do not endorse or approve that site’s notice towards visitor privacy. Please review their own privacy notices.
USE OF COOKIES - Cookies provide information regarding the computer used by a visitor. Mint Lettering may use cookies where appropriate to gather information about computer use in order to assist in improving the website. Information may be collected about general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. Please adjust your computer settings to decline any cookies if you wish.
YOUR RIGHTS - If at any point you believe the information Mint Lettering processes is incorrect, please request to have this corrected or deleted.
COMPLAINTS - If you wish to raise a complaint, please email hello@mintlettering.com. Your issue will be investigated as a matter of urgency and given utmost priority. If the complaint is concerning personal data, please contact the Information Commissioner’s Office (ICO).